Office 365 Integration fails to connect with Microsoft online services! Here is the fix

The integration of Windows 2012 Essentials and Office 365 is a beneficial feature that allows its users to manage their Office 365 accounts linked to their Windows 2012 Essentials dashboard. There is a new issue found with Windows Server Essentials Dashboard integration wizard with Microsoft Office 365. When this error occurs, the Integration with Microsoft Office 365 wizard may fail to connect completely. If you have faced connection error while integrating Office setup 365 with Windows 2012 R2 Essentials.

Office 365 Integration

When the error is encountered, you may see a dialogue box with the message of “There was an issue configuring the integration”. To know the core of the issue, go to the location where you saved the file when downloading. Get in the folder options as mentioned in sequence Microsoft> Windows Server> Logs> SharedServiceHost-EmailProviderServiceConfig.log.

As you move ahead to fix the problem, primarily go to and check if you are entitled to connect with the respective server. Else, you may also get Office customer support for instant help by experts.

On the other hand, you can opt to resolve the error by executing troubleshooting steps as mentioned below.

How to fix Windows 2012 Essentials and Office 365 Integration problems?

  1. Open the registry editor console and start a backup of the key as mentioned:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Server\Productivity\O365Integration
  1. When you are directed to the next page, select the location
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Server\Productivity\O365Integration\Settings, on the right pane, delete the BecEndPointAddress key
  1. Click “Yes” to continue
  2. Now, Close the registry editor console
  3. Run the wizard to Integrate with Microsoft Office 365

The process is now completed and you have successfully connected the Office 365 to Integrate with Microsoft online. If the problem persists, get the hotfix of this Office setup error or any other relevant issues; reach out for Office customer support.

Maria Williams is a renowned technical writer. She has been keeping a strict vigil over the updates and errors of various anti-virus and security software. Through her blogs and articles, she strives to deliver the precise and useful information to the users that further help them in troubleshooting or fixing the minor or major issues.


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